What Does a 25-Point Pump Service Actually Involve?

We’re lifting the lid on our service checklist, so you can see exactly what’s checked, tested, recorded and flagged—and why it matters for the long-term performance of your system.

You’ve probably seen it on our quotes: “25-point pump service.” But what does that really mean?

At deckpro pumps, we're all about transparency — and that starts with showing you what’s actually included in a service. Because while it might look like a simple tick-box exercise, there’s a lot of technical depth and decision-making that goes into those 25 points.

Not All Services Are Created Equal

Let’s be honest: not every contractor digs as deep as they should when servicing pumps. And while our service follows a checklist, it’s not a generic one—it’s been developed in-house and refined over years of experience. It’s our standard because it’s thorough.

But great maintenance isn’t just about following a list. Some sites, systems or applications need additional checks—and that’s where experience and judgement come in. Our engineers use their knowledge to adapt and respond to what the system really needs, helping you make better-informed decisions and take proactive action.

We’ve come across plenty of sites where “serviced” didn’t mean much more than a quick glance and a wipe-down. That’s not how we work.

Our engineers follow a structured, detailed approach across three core areas:

✅ Electrical – Testing, inspecting, and recording performance data

✅ Mechanical – Checking for damage, blockages, wear and correct function

✅ Operational – Running the system and checking alarms, duty settings, and switching

Every step helps us build a real-world picture of your system’s health—and spot issues early.

Here is an example checklist for a wastewater pump PPM service:

Download the PPM Checklist here

Why Book a Pump Service?

A full M&E pump service provides real, measurable value for building performance, compliance and peace of mind. Here’s why it’s worth scheduling in:

Early Fault Detection

Servicing uncovers small problems before they snowball—saving you from major breakdowns, costly repairs or even site shutdowns.

Improved Operational Efficiency

We don’t just check if something works—we assess how well it works. That can reveal opportunities to optimise pump performance and reduce running costs.

Longer Equipment Lifespan

Pumps are a long-term investment. Regular servicing helps protect that investment, reducing wear and prolonging the life of the system.

Clearer Maintenance Planning

Having accurate, up-to-date information on your equipment helps you plan future works, budget more effectively, and stay compliant.

Less Stress

Let’s not overlook this one—it’s Stress Awareness Month after all. For facilities teams juggling multiple responsibilities, knowing your pumps are in safe hands removes one big source of pressure.

“It’s Not Just What We Check—It’s What We Learn”

Joe Smith, our Operations Manager, puts it simply:

“When we carry out a service, we’re not just checking that a pump runs—we’re gathering insight. We can often tell when something’s starting to deteriorate before it causes a fault, and that gives clients time to act. That’s the value of a proper service.”

And when something does need action—whether it’s a failing float switch, poor resistance reading, or mechanical damage—we’ll give clear recommendations.

Why Regular Servicing Should Be Part of Your PPM

Every site is different, so there’s no one-size-fits-all schedule. Usage, environment, pump type and criticality all play a part in how often a system should be serviced.

But here’s the rule of thumb: if it’s vital to your building’s operations, it’s worth keeping in top condition.

We can help you build this into your Planned Preventative Maintenance (PPM) regime with a tailored approach. For some sites, that might be an annual check; for others, it could be quarterly. Either way, we’ll help you make the right call for your system.

Want the full checklist?

Download our free overview PDF for a complete breakdown of recommended PPM tasks for wastewater pump systems – developed by the team at DeckPro Pumps to help you stay one step ahead.

Download the PPM Checklist here

Ready to Take the Stress Out of Pump Maintenance?

Booking a pump service now and avoid costly call-outs later.

✅ [Book a PPM service]

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