The Hidden Challenges of Restricted Access Sites

Working in the building services industry exposes you to places most people never see. These might be restricted access sites and environments where discretion, security, and adaptability are a high priority for the client.

From our experience working in heritage and landmark buildings (where confidentiality is paramount), we've learned to operate with the utmost discretion. Historical structures can also present their own unique challenges – ancient infrastructure, preservation requirements, and the need for minimal disruption to daily operations.

High-security sites might demand an entirely different approach. These facilities often require thorough vetting, specialised training, and strict adherence to protocols. One wrong move might not just mean project delays – but could compromise public safety and security.

Sites occupied by vulnerable individuals, such as schools, demand suppliers who understand the delicate balance between completing work efficiently and ensuring the safety and well-being of occupants at all times.

Then there are the physical challenges. Last year we completed a particularly complex project at the Holiday Inn Brighton, where we had to remove part of a brick wall to manoeuver a new pump into position. Standard approaches simply wouldn't work – we needed a team who were creative at problem-solving and had the right tools from the outset to get the job done. Read more about this project in our case study.

Finding Solutions: What Sets the Best Partners Apart

When facing these challenges, not just any supplier will do. Here are five critical qualities to look for:

1. Problem-Solving Mindset

The difference between a good supplier and a great one? When faced with an obstacle, average suppliers come back with high-cost remedial works and delays. Great suppliers notice potential issues from the outset, think on their feet, and find solutions that keep projects on track.

2. Thorough Planning and Site Assessment

Success begins long before the first tool is unpacked. A detailed site survey conducted by an experienced account manager who communicates effectively with their operations team is crucial. Look for suppliers who document any potential challenges, understand client priorities, and recognise the unique needs of each site before the engineer even steps through the door.

3. Well-Trained, Empowered Teams

Engineers who are empowered to think outside the box make all the difference - especially in restricted access environments. The best teams come with up-to-date certifications (confined space training, DBS checks, etc.) and the experience to apply their knowledge in challenging situations.

4. Paperwork Perfectionists (In a Good Way!)

In restricted settings, administrative efficiency isn't just convenient – it's critical. The best suppliers and subbies maintain meticulous records of all certifications, training, and clearances, allowing for quick verification when needed.

5. Communication Contingency Plans

Many high-security facilities restrict electronic devices, making standard reporting and communication a little more challenging. This can be what sets apart the 'experienced partners' - those who have established alternative protocols for asset registration, reporting, and documentation when digital tools aren't an option.

The most valuable quality is adaptability. When plans change (as they often do), you need a team that doesn't just cope with challenges but anticipates and overcomes them when working within restricted parameters.

Coming Soon: Further Insights into Site Access

Watch this space for our upcoming podcast featuring Simon Newton, who'll be sharing more about deckpro's experience navigating some of the country's most challenging sites. Simon brings years of hands-on experience solving complex access issues in environments where pump system downtime simply isn't an option.

Can't wait? Why not catch up on our latest episode with Simon Stockford who shares his thoughts on attracting and retaining top engineering talent and how to build an effective account management team. Click here to watch the full podcast.

The deckpro Difference...

Don't wait until your next challenging project exposes the limitations of your current suppliers. Contact deckpro for a free, no-obligation site survey. Our team will identify potential challenges and opportunities before they impact your timeline or budget.